UPDATE2: Oh right I promised to tell you when they replied (which happened almost immediately after the first update... oops.) But yeah they have switched courier companies and now only use DPD for the deliveries... I'm not very excited because I rank DPD to be one of the least trusted couriers I have used.. but I was (again) ensured that this will never happen again, so I hope they can keep their word.
Updates end here, I don't really believe I'll get any more important info on the subject I could add later. Kthxbye
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UPDATE: I got a reply from the customer support. This was apparently an error made by the courier company and they were deeply sorry for what happened. I was refunded the full cost of the shipping in return and assured this will not happen again. I have yet to ask them how I can be sure that they're using a reliable courier (last time they used a different courier service than now), but I will again update as soon as they answer me. I'm now blaming them much less for all of this, but I'll leave this journal up because it still contains some important points about this subject.
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I had to order extra fabrics for an emergency commission (must be in England before the 30th of this month) from PlushAddict.co.uk on Friday the 7th of November. I requested courier as the delivery method because I needed the fabrics as soon as possible. At first I didn't receive any confirmation of shipment nor a tracking number from them, though I was provided it by the customer support when I asked them about it. They told me the order had been dispatched the same day.
Now courier should be the fastest possible way to get anything delivered from PlushAddict - last time it only took 4 or 5 work days which according to my knowledge is the standard delivery time for courier. Which means I should have had the fabrics today or tomorrow at the latest.
But currently, the tracking page of my order shows that estimated delivery is on Wednesday the 19th of November, which means 9 working days from the original shipment date. I also found out that the customer support person had downright lied to me about the dispatch, because the tracking site claims that the order had only been picked up on Tuesday the 11th!
I find this very upsetting and totally unacceptable, both the customer support and the delivery time, which is taking WAY too long especially for a courier. This would have been a common time for Royal Mail to deliver, but if that would've been fast enough for me, I would've god damn ordered my fabrics by Royal Mail.
Now thanks to this unbelievable inconvenience I'll have to work my ass off to get everything ready in a stressfully short time and use a more expensive fast shipping to make it in time. I have never had such problems with PlushAddict before - actually any problems at all. That's also one reason why I was so taken aback by this.
I'm writing about this as a cautionary notice to other plushmakers. I still value PlushAddict as my default minky provider and trust that they will not make such mistakes in the future, but just for others to now that at least their quick delivery methods might not always be reliable.
I'll update this journal when I get a reply from them and keep you updated with whatever is going on with this issue. Meanwhile I'd really like to hear if any other plushmakers or fabric users have had trouble of any kind with PlushAddict before.
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